SHIPPING & RETURNS
SHIPPING POLICY
-Shipping usually takes between 5-7 business days to ship after the order has been placed.
-Holidays and weekends are not considered business days.
-Custom purchases may be subject to an extended shipping time.
- Muddypalmz LLC is not responsible for the placement of products after delivery. After the item is verified DELIVERED by the mailing service it is the customers responsibility to retrieve the product.
-When you first place an order you'll receive a confirmation email and when your order is shipped you'll receive an email with tracking information.
-Email Muddypalmz@gmail.com with any questions regarding your order.
RETURN AND REFUND POLICY
Online returns are easy. If for any reason you are unhappy with an item that you purchased from Muddy Palmz you may return it within 10 days of receiving the item for either an exchange or an online store credit. All returns must be authorized by phone, 1-704-960-8736, or email: muddypalmz@gmail.com. Returns must be received within 10 days of you receiving your order. All products returned must be in original unused condition, without any tags removed. Products returned damaged, worn or altered may not be accepted and may be sent back to the customer. All charges related to shipping are your responsibility and are non-refundable. Payment of duty and tax charges is still the responsibility of the customer (where applicable). Returns are eligible only for online store credit. All items sold at a discounted price will be considered as final sale. All returns and exchanges must be accompanied by a receipt. Muddy Palmz reserves the right to refuse any returns at any time.